Frequently Asked Questions (FAQs)

You can easily place an order online by shopping from multiple vendors on our platform. Simply add items to your cart and proceed to checkout. Creating an account is optional but allows for easier future orders and account management.

We understand the importance of timely delivery and strive to ensure that your items arrive promptly and efficiently. Our delivery service operates Monday through Friday, and the timing of your delivery will depend on factors such as your location and the availability of the items you've ordered. After placing your order, our team will carefully review it and contact you to arrange a convenient delivery time. You can expect further communication via email or through your account to keep you updated on the status of your delivery. Rest assured, we're committed to providing you with a seamless and convenient delivery experience, and we'll work diligently to ensure that your items arrive at your doorstep in a timely manner. If you have any specific delivery preferences or urgent requests, please don't hesitate to reach out to our customer support team—we're here to assist you every step of the way!

Certainly! We understand that plans can change, and we're happy to accommodate adjustments to your delivery location. If you need to change the delivery address after placing your order, simply reach out to our customer support team as soon as possible. We'll work swiftly to update your delivery details to ensure your order reaches the correct destination. Your convenience and satisfaction are important to us, so don't hesitate to get in touch with any changes or requests.

Your convenience is our priority, and while we understand that plans can sometimes change, we kindly request that someone be available to receive your order upon delivery. This ensures that your products are received promptly and securely. However, if you're unable to be home during the scheduled delivery time, alternative arrangements can be made. Please reach out to our customer support team to discuss options such as leaving the order with a neighbor or specifying a safe drop-off location. Please note that if no one is available to receive the order, it will be securely stored, and a re-delivery fee may apply. We're committed to providing you with a smooth and hassle-free delivery experience, so please don't hesitate to contact us if you have any questions or concerns regarding your delivery arrangements.

We're dedicated to offering convenient and adaptable payment solutions tailored to your needs. When your order is prepared, you have the flexibility to pay by debit, credit card (including Visa and Mastercard), or contactless e-transfer. Our priority is to ensure a seamless payment experience, empowering you to choose your preferred method at checkout. Additionally, if you're sending a gift or prefer prepayment, we're pleased to offer the option of an electronic invoice for added ease. Regardless of your chosen payment method, rest assured that your transaction will be securely and efficiently processed."

Absolutely! We understand the importance of being able to support your loved ones, no matter where they are. With MrsGrocery.com, you have the flexibility to shop for relatives who live in another city, provided they are within our delivery areas. Whether you're sending a thoughtful care package, stocking up on essentials for family members, or surprising a friend with a special gift, we've got you covered. Simply place your order online, select the delivery address of your relative during checkout, and leave the rest to us. We'll ensure that your order is carefully packed and delivered to your loved one's doorstep, bringing joy and convenience to their day. If you have any questions or need assistance with your order for your relatives in another city, our dedicated customer support team is here to help—simply reach out, and we'll be happy to assist you!

Not a problem at all! You have the flexibility to shop from multiple vendors on our platform without any hassle. Enjoy the convenience of selecting items from various stores and adding them to your cart. Our flat-rate delivery fee of $9.99 allows you to shop freely, and if your order totals $200.00 or more, local delivery is on us! So go ahead and explore the diverse offerings from our vendors without any restrictions.

Our commitment to quality extends to the selection of fresh foods, including meats, produce, and other perishables. Each vendor meticulously handpicks these items as if they were shopping for their own families, ensuring the highest standards of freshness and quality. Additionally, products priced based on weight are carefully weighed and priced accurately. While we strive to maintain consistency between the checkout price online and the final price at delivery, slight variations may occur due to factors such as weight fluctuations. Rest assured, we're dedicated to providing you with the best possible products at fair and transparent prices.

Absolutely! We understand that every delivery is unique, and we're here to accommodate your needs. During checkout, you can specify any special delivery instructions or requirements you may have. Whether it's a specific delivery time, preferred location for leaving the order, or any other request, simply let us know, and we'll do our best to fulfill it. Your satisfaction is our priority.

Your convenience is important to us, which is why we aim to streamline the payment process for you. You can expect to receive your final invoice via email on the day of delivery. When you receive your invoice the day of delivery, we will include the payment instructions and any associated links based upon the method of payment you selected. If you need to change your payment method after placing your order please let us know. To ensure accuracy, we determine the final costs after pick-ups are completed. This allows us to provide you with the most up-to-date and comprehensive invoice, reflecting any adjustments or changes made to your order. With our transparent billing process, you can review the details of your invoice and proceed with payment confidently.

Tipping your delivery driver is not required but greatly appreciated. Our drivers work hard to ensure your orders are delivered promptly and safely. If you wish to show appreciation for their service, you can tip them directly when they deliver your order. These tips can be added to your payment method during checkout or provided to the driver in cash when they arrive. All tips go directly to the driver(s) who deliver your order. Your generosity helps support our drivers and ensures they continue to provide excellent service to our customers. Thank you for considering tipping your delivery driver at MrsGrocery.com!

No, there's no minimum order requirement when shopping with us. Whether you're stocking up on essentials or grabbing a few items, you're welcome to place an order of any size without restrictions. We believe in providing flexibility and convenience to our customers, allowing you to shop according to your needs and preferences. Whether it's a small purchase or a larger haul, we're here to fulfill your orders with the same level of care and attention. Shop with confidence, knowing that you have the freedom to tailor your order to your exact requirements, without any minimum thresholds to worry about.

Absolutely! We understand the importance of transparency and keeping you informed every step of the way. Once your order is placed, you can easily track its status through your account dashboard. Additionally, we'll provide you with email updates regarding the progress of your delivery, so you'll always know the whereabouts of your order. Whether it's on its way to you or out for delivery, you can have peace of mind knowing exactly when to expect your items.

We strive to maintain accurate inventory levels to prevent any inconvenience to our customers, but in the rare event that an item you ordered is out of stock, we're here to resolve the situation swiftly and satisfactorily. If an item becomes unavailable after you've placed your order, our team will promptly notify you and work to find a suitable solution. This may involve offering alternative options if available or issuing a refund for the unavailable item. Your satisfaction is our priority, and we're committed to ensuring that any issues with out-of-stock items are resolved with minimal disruption to your shopping experience.

Absolutely! We take great pride in the quality of products listed on our marketplace. However, we understand that there may be rare instances where a product doesn't meet your expectations. In such cases, we offer a hassle-free returns and refunds policy. Whether you encounter a damaged item, receive a product that doesn't meet your standards, or simply change your mind, we're committed to making it right for you. Contact our dedicated customer support team, and we'll swiftly assist you in initiating a return or refund. Your satisfaction is paramount to us, and we're dedicated to ensuring that your shopping experience with us exceeds your expectations. Shop with confidence, knowing that we're here to address any concerns and provide you with the exceptional service you deserve!

We believe in transparency and strive to ensure that your shopping experience is straightforward and free of unexpected costs. Aside from the delivery fee, there are generally no hidden charges associated with your order. However, if you live outside of our delivery area, require special accommodations or express delivery, additional fees may apply, which will be communicated to you before processing your order. Our goal is to provide you with a seamless and hassle-free shopping experience, so you can shop with confidence knowing that the price you see is the price you'll pay, with no surprises at checkout. If you have any questions or concerns about fees or charges, please don't hesitate to contact our customer support team—we're here to assist you every step of the way!

Yes, we understand that plans can change, and we're here to accommodate your needs. If you need to modify or cancel your order after it has been placed, please contact our customer support team as soon as possible. We'll do our best to accommodate your request, taking into consideration the status of your order and any impending delivery arrangements. While we strive to be as flexible as possible, please note that modifications or cancellations may be subject to certain limitations based on factors such as order processing and fulfillment status. However, rest assured that we're committed to providing you with exceptional service and will work diligently to find a suitable solution that meets your needs. Your satisfaction is our priority, so don't hesitate to reach out—we're here to help!

Absolutely! We understand the importance of catering to our customers' diverse dietary needs and allergies. Whether you have specific dietary preferences, food sensitivities, or allergies, we're here to help ensure your shopping experience is safe, convenient, and tailored to your needs. During the checkout process, please inform us of any special dietary requirements or allergies you have, and our team will take extra care to accommodate them. We're committed to providing you with access to a wide range of products that meet your dietary preferences and restrictions, so you can shop confidently and enjoy peace of mind knowing that your health and well-being are our top priorities. If you have any questions or need further assistance, don't hesitate to reach out to our customer support team—we're always here to assist you every step of the way!

Our dedicated customer support team is readily available to assist you with any inquiries or concerns you may have. You can reach us via multiple channels, including email, phone, or live chat, during our business hours. Whether you have questions about products, need assistance with your order, or require help navigating our platform, our friendly and knowledgeable support staff are here to provide prompt and personalized assistance. Your satisfaction is our top priority, so don't hesitate to get in touch with us—we're always happy to help!

No, the majority of products found on MrsGrocery.com are not taxable goods, as groceries are generally exempt from Harmonized Sales Tax (HST). Therefore, our prices do not include taxes. However, any taxable products or items not classified as groceries will reflect the applicable taxes in the cart. Rest assured, the prices you see on our website accurately represent the total cost of your order, with no hidden taxes or fees.

Yes, we occasionally offer discounts and promotions to our customers. In addition to our own promotions, vendors on our platform also offer quantity discounts and coupons exclusive to MrsGrocery.com. These discounts and coupons can provide additional savings on your purchases, allowing you to enjoy even greater value when shopping with us. Be sure to sign up for our newsletter or follow us on social media to stay updated on our latest offers and take advantage of these exclusive deals from our vendors.